Conflictology KJ 93 practical
Replenishment date: 18.03.2012
Content: 20318185316777.rar (18.7 KB)
️Automatic issue of goods ✔️
️Automatic issue of goods ✔️
Sales:
4
Refunds:
0
Reviews:
0
Views:
125
Description
Practical work on the discipline "Conflictology" (code - EP 93)
General task: analyze situations as follows:
1) determine the type and type of conflict on the following grounds: by the sphere of manifestation; in scale, duration and intensity; by subjects, by the subject of the conflict, by sources and causes of occurrence; by communicative orientation, by social consequences, by the forms of collision;
2) describe the structure of the conflict (reasons, participants, subject, incident);
3) make an appropriate assessment, taking into account the social nature, dynamics and consequences of the conflict,
4) select and describe a method that could be used to prevent a conflict situation, and the best way to resolve the conflict,
5) indicate in what situations and in what form it is advisable for a third party to participate in resolving the conflict.
The 1 situation
At a meeting of sales agents, A reports that he is constantly losing orders due to the fact that competitors have begun to manufacture new products and sell them at lower prices. Colleagues share with him their experience of successful competition, each in their own area and give advice, but A rejects all assumptions, finding flaws in them and is firm that in his area these techniques do not work. The more A objects, the more they try to help him. After a while, leader B remarks: "I see that you do not want to change anything, and I completely lost the desire to continue this discussion!"
The 2 situation
The phone rang. One of the employees answered the phone and asked to receive a fax. The employee switched the phone to fax and asked another employee to receive it. She refused, referring to the fact that your customer is you and receive the fax. The first rudely replied that she was sitting closer to the fax machine and had to pick up the phone. As a result, the second employee answered in a raised tone that she did not owe her anything, etc.
The 3 situation
The manager instructs his subordinate to purchase equipment of a certain brand. The subordinate tries to explain to him that this type of equipment is not worth buying and for what reason. But the leader, who has the last word, selects outwardly weighty arguments in favor of his decision and convinces the subordinate of its incorrectness. The subordinate agrees: "Well, well, if you think so, then I will purchase this equipment", at the same time with the tone of speech and the set of words and intonation in the phrase letting the manager understand on a hidden level, then he does not agree with the decision and will not bear any responsibility for it effects. After a while, B's opinion is confirmed, and the equipment is dismantled. When a leader calls a subordinate to analyze the reason for the failure, he replies: “You yourself wanted to acquire exactly this. And from the very beginning I warned you that the equipment is worthless. "
The 4 situation
Two girls worked at the same enterprise. One girl gave another, a sprout of a rare ornamental plant. A few days later, she saw that the flower was gone. The girl reproached her friend for not taking good care of the plant and generally not knowing how to properly handle flowers. A friend, at one time, did not hesitate to say in response that the flower died due to the fact that it was not given from the heart. In response, the girl called her friend "stupid" and left, slamming the door.
The 5 situation
A pensioner - doctor K. with 25 years of experience, having retired, began to attend paid courses on cutting and sewing in the district house of culture. After several classes, pensioner K. was expelled from the courses: she was accused of "opposing herself to the team." This is evidenced by such events.
During one of the classes, an employee of the house of culture entered the room with a psychiatrist. Interrupting the class, the staff member said that everyone would listen to the lecture. Pensioner K. said that she did not need a lecture, and she would go about her business. The lecturer (K.'s acquaintance from her previous job) demanded that K. leave the audience. K. replied that she had sewn on the tailoring and sewing lessons she paid for.
General task: analyze situations as follows:
1) determine the type and type of conflict on the following grounds: by the sphere of manifestation; in scale, duration and intensity; by subjects, by the subject of the conflict, by sources and causes of occurrence; by communicative orientation, by social consequences, by the forms of collision;
2) describe the structure of the conflict (reasons, participants, subject, incident);
3) make an appropriate assessment, taking into account the social nature, dynamics and consequences of the conflict,
4) select and describe a method that could be used to prevent a conflict situation, and the best way to resolve the conflict,
5) indicate in what situations and in what form it is advisable for a third party to participate in resolving the conflict.
The 1 situation
At a meeting of sales agents, A reports that he is constantly losing orders due to the fact that competitors have begun to manufacture new products and sell them at lower prices. Colleagues share with him their experience of successful competition, each in their own area and give advice, but A rejects all assumptions, finding flaws in them and is firm that in his area these techniques do not work. The more A objects, the more they try to help him. After a while, leader B remarks: "I see that you do not want to change anything, and I completely lost the desire to continue this discussion!"
The 2 situation
The phone rang. One of the employees answered the phone and asked to receive a fax. The employee switched the phone to fax and asked another employee to receive it. She refused, referring to the fact that your customer is you and receive the fax. The first rudely replied that she was sitting closer to the fax machine and had to pick up the phone. As a result, the second employee answered in a raised tone that she did not owe her anything, etc.
The 3 situation
The manager instructs his subordinate to purchase equipment of a certain brand. The subordinate tries to explain to him that this type of equipment is not worth buying and for what reason. But the leader, who has the last word, selects outwardly weighty arguments in favor of his decision and convinces the subordinate of its incorrectness. The subordinate agrees: "Well, well, if you think so, then I will purchase this equipment", at the same time with the tone of speech and the set of words and intonation in the phrase letting the manager understand on a hidden level, then he does not agree with the decision and will not bear any responsibility for it effects. After a while, B's opinion is confirmed, and the equipment is dismantled. When a leader calls a subordinate to analyze the reason for the failure, he replies: “You yourself wanted to acquire exactly this. And from the very beginning I warned you that the equipment is worthless. "
The 4 situation
Two girls worked at the same enterprise. One girl gave another, a sprout of a rare ornamental plant. A few days later, she saw that the flower was gone. The girl reproached her friend for not taking good care of the plant and generally not knowing how to properly handle flowers. A friend, at one time, did not hesitate to say in response that the flower died due to the fact that it was not given from the heart. In response, the girl called her friend "stupid" and left, slamming the door.
The 5 situation
A pensioner - doctor K. with 25 years of experience, having retired, began to attend paid courses on cutting and sewing in the district house of culture. After several classes, pensioner K. was expelled from the courses: she was accused of "opposing herself to the team." This is evidenced by such events.
During one of the classes, an employee of the house of culture entered the room with a psychiatrist. Interrupting the class, the staff member said that everyone would listen to the lecture. Pensioner K. said that she did not need a lecture, and she would go about her business. The lecturer (K.'s acquaintance from her previous job) demanded that K. leave the audience. K. replied that she had sewn on the tailoring and sewing lessons she paid for.