Conflictology
Replenishment date: 10.03.2023
Content: Conflictology Answers 2022.pdf (101.62 KB)
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Description
1. The functions of a mediator in resolving a conflict include ...
definition of rules of conduct in the negotiation process
demonstrating to the parties the true interests behind the positions
checking the feasibility of proposals
negotiation skills advice
2. The targets of manipulative influence include ...
self-esteem
desire to look good in the eyes of other people
the total income of the recipient of the impact
feelings of envy, shame, guilt, anxiety, joy
3. There are no conflicts in the classification
intrapersonal conflicts
random conflicts
intergroup conflicts
type E conflicts
4. In negotiations with representatives of other cultures, special attention must be paid to ...
organizational skills of the party that prepares the negotiations
peculiarities of culture, mentality of opponents
previous experience of negotiating with representatives of this culture
the amount of losses and RISK insurance in case the negotiations fail
5. Personal self-esteem of the type "make others happy" is formed through ...
example of parents
parental orders to do their will
positive reinforcement of the child's actions when he helps parents
requirements of the first teacher
6. Background factors during manipulative influence
mitigate the impact
enhance the impact
help the initiator to influence
7. Conflicts at work are caused by...
wages below the industry average
work schedule that does not coincide with the work schedule of the spouse
low level of discipline
having conflicting goals
8. The properties of the conflict include ...
presence of contradictions
opposition to objects of conflict
negative emotions
closed nature of actions
9. Conflicts in the family are often associated with ...
disappointment in a partner
intolerance to the habits of the spouse
the number of children from a previous marriage of one of the partners
work schedules of one of the partners
10. Random conflict arises over ...
the law of conflict escalation
Incident Expansion Law
the conservation law of syntones
force rule
definition of rules of conduct in the negotiation process
demonstrating to the parties the true interests behind the positions
checking the feasibility of proposals
negotiation skills advice
2. The targets of manipulative influence include ...
self-esteem
desire to look good in the eyes of other people
the total income of the recipient of the impact
feelings of envy, shame, guilt, anxiety, joy
3. There are no conflicts in the classification
intrapersonal conflicts
random conflicts
intergroup conflicts
type E conflicts
4. In negotiations with representatives of other cultures, special attention must be paid to ...
organizational skills of the party that prepares the negotiations
peculiarities of culture, mentality of opponents
previous experience of negotiating with representatives of this culture
the amount of losses and RISK insurance in case the negotiations fail
5. Personal self-esteem of the type "make others happy" is formed through ...
example of parents
parental orders to do their will
positive reinforcement of the child's actions when he helps parents
requirements of the first teacher
6. Background factors during manipulative influence
mitigate the impact
enhance the impact
help the initiator to influence
7. Conflicts at work are caused by...
wages below the industry average
work schedule that does not coincide with the work schedule of the spouse
low level of discipline
having conflicting goals
8. The properties of the conflict include ...
presence of contradictions
opposition to objects of conflict
negative emotions
closed nature of actions
9. Conflicts in the family are often associated with ...
disappointment in a partner
intolerance to the habits of the spouse
the number of children from a previous marriage of one of the partners
work schedules of one of the partners
10. Random conflict arises over ...
the law of conflict escalation
Incident Expansion Law
the conservation law of syntones
force rule
Additional Information
11. The conflictogen "desire for superiority" can manifest itself in ...constructive criticism
disclosing redundant information
councils
condescending attitude
12. The negotiation technique "approaching the deer" means ...
more careful study of the contract by all responsible employees of your company, the song of its signing at the negotiations
clarification with additional questions of everything that is not obvious during the negotiation process and before they start
negotiating on the territory of the opponent
secret infiltration of one’s employee into the opponent’s entourage 3-6 months before the expected start of negotiations
13. It is not true that when calculating the forces of the response, they take into account
confusion or premeditation
lack of prior warning
lack of time
Times of Day
14. After the stage of conflict interaction, the stage follows ...
understanding the situation as a conflict
acceptance of the impossibility of resolving the conflict
conflict resolution
transforming destructive conflict into constructive
15. The characteristics of the "warm world" include ...
respect for etiquette
positive and negative scenes
doing more than expected
taking into account the needs of the partner
16. The characteristics of the "cold world" include ...
fulfillment of obligations
tactful help
respect for etiquette
no negative ratings
17. Negotiation technique "fog" involves ...
partial disagreement with the words of the opponent
complete disagreement with the words of the opponent
partial agreement with the words of the opponent
reframing what the opponent said with subsequent agreement
18. Optimal response to a conflictogen means ...
maintain the dignity of a partner
do not punish for conflict
control non-verbal cues
take adequate measures
19. In a random conflict, there is no stage ...
conflict resolution
pre-conflict situation
conflict interaction
understanding the situation as a conflict
20. Highlight ... communicative actions
conflicting
compromise
synthonic
neutral
21. It is not true that the functions of negotiations include ... a function
informational
communicative
regulatory
financial
22. Constructive conflict at work is based on
objective reasons
subjective reasons
manager's misbehavior
wrong actions of the leader or subordinates
23. Cold tension is characterized by...
open display of aggression
open conflict with firm demands
hidden conflict
soft making demands with a cold expression
24. Negotiation is aimed at reaching an agreement in a situation where you and the other side have common interests, but at the same time there are opposing ones.
way of communication
way of conflict interaction
conflict resolution mechanism
25. Manipulation is defined as...
covert management aimed at meeting the needs of the initiator of the impact
the innate ability of a particular category of persons to influence
the totality of the target of influence, the purpose and abilities of the manipulator
covert management aimed at meeting the needs of the addressee of the impact