Conflictology test

COLLECTION OF JOBS
in the discipline "CONFLICTOLOGY"

Task 1.

Question 1. What conflict leads to a decrease in personal satisfaction, group cooperation, organizational effectiveness?
1) functional;
2) interpersonal;
3) group;
4) dysfunctional;
5) personal.
Question 2. What is conflict?
1) this is a special type of interaction of social forces, in which the actions of one side, faced with the opposition of the other, make it impossible to realize its goals and interests;
2) this is a special type of influence of the head on the subordinate;
3) this is a massive clash of workers caused by their dissatisfaction with the delay in the payment of wages;
4) this is a special measure of influence on employees who do not perform the work assigned to them;
5) the science of the ability to manage production.
Question 3. At what stage of the conflict does some external event set in motion the conflicting parties?
1) conflict;
2) preliminary;
3) conflict resolution;
4) pre-conflict;
5) post-conflict.
Question 4. What happens in the post-conflict stage?
1) search for ways to completely resolve the conflict;
2) the accumulation and aggravation of contradictions in the system of interpersonal and group relations due to the emerging divergence of interests, values ​​and attitudes of the subjects of conflict interaction;
3) the conflict of interests at this stage takes the form of sharp disagreements, which individuals and social groups not only do not seek to resolve, but also aggravates in every possible way;
4) efforts are being made to finally eliminate the contradictions of interests, goals, attitudes, social and psychological tension is eliminated and any struggle stops;
5) some external event sets in motion the conflicting parties.
Question 5. What happens if, after choosing the forms of interaction, one of the parties leaves the interaction?
1) potential conflict;
2) open conflict;
3) lack of conflict;
4) working out a compromise;
5) closed conflict.

Task 2.

Question 1. What are the causes of interpersonal conflicts?
1) shortcomings associated with the organization of work, rationing, the use of moral and material incentives;
2) difficulties and tensions associated with interpersonal relationships within the team;
3) shortcomings in the field of management activities, selection and placement of personnel in accordance with qualifications and psychological characteristics;
4) wrong leadership style;
5) all of the above.
Question 2. What cannot be the cause of the conflict?
1) harshness and rudeness in the treatment of subordinates;
2) a false understanding of one-man management and administration;