Business communication test

COLLECTION OF QUESTIONS ON THE SUBJECT "BUSINESS COMMUNICATION"

Task 1.
Study the Introduction and Chapter 1, p. 1.1 ..
Choose the correct answer to the question and mark it in the answer card.
Question 1. Business communication is based on knowledge:
1. sociology;
2. psychology;
3. management;
4. logic;
5. all of the above disciplines.
Question 2. Verbal means of communication include:
1. oral speech;
2.written speech
3. oral and written speech;
4. intonation of the voice;
5. literacy.
Question 3. Which of the following means of communication are non-verbal?
1. gestures;
2. poses;
3. facial expressions;
4. facial expression;
5. all of the above.
Question 4. In the process of communication, the perception of the message by the partner is followed by….
1.evaluation of the message;
2. interpretation of the message;
3. feedback;
4. highlighting and understanding the semantic part;
5. transmission of the message.
Question 5. The key phase of communication is….
1.perception;
2. selection of the message transmission channel;
3. forecasting the picture of the world available to the interlocutor and striving to bring our message closer to it as much as possible;
4. choice of words and grammar;
5. feedback.

Task 2.
Study chapter 1, items 1.2, 1.3.
Choose the correct answer to the question and mark it in the answer card.
Question 1. To the laws of managerial communication Panasyuk A.Yu. relates:
1. consent (disagreement) of a subordinate with the position of the head;
2. emotional (positive or negative) attitude towards the leader;
3. official subordination;
4. combination of formal and informal communication;
5. combination of oral and written methods of information exchange.
Question 2. Conducting a conversation in line with the expressed personal interest of the interlocutor refers to the psychological method of achieving disposition of the interlocutor:
1. "Proper name";
2. "Mirror of relations";
3. "Patient listener";
4. "Golden Words";
5. "Personal life".
Recommendations "Be attentive to the interlocutor!", "Do not interrupt the interlocutor, always listen to the end!" relate to the psychological method of achieving disposition to oneself the interlocutor:
1. "Proper name";
2. "Mirror of relations";
3. "Patient listener";
4. "Golden Words";
5. "Personal life".
Question 4. The statement "In everything you want people to do to you, so do you with them" characterizes the rule of D. Carnegie:
1.Sincerely interested in other people. Sincerely interested in other people.
2.be a good listener
3. instill in the interlocutor a sense of his importance and do it sincerely
4. talk about what interests your interlocutor
5. Encourage others to talk about themselves


Task 3.
Study chapter 2, clause 2.1.
Choose the correct answer to the question and mark it in the answer card.
Question 1. According to the Australian specialist A. Pisa, the largest amount of information from another person is transmitted to us through:
1.words;
2. facial expressions, gestures, postures;
3. tone of voice and its intonation;
4. all of the above listed equally;
5. non-verbal communication components.
Question 2. For the effective conduct of business meetings, conversations, negotiations:
1. you need to control your movements and facial expressions;
2. try to interpret the partner's reactions;
3. understand the language of non-verbal communication components;
4. carefully observe the interlocutor;
5. use all of the above items.
Question 3. Non-verbal components of communication are the most significant….
1. in the first minutes of acquaintance;
2. in the process of information exchange;
3. when arguing;
4. in the course of a dispute;
5. at the end of communication.

Question 4. Equality of participants, free exchange of opinions and views implies a conversation:
1. at the "T" - shaped table;
2. round table;
3. at a square table;
4. at the coffee table;
5. this psychological aspect is not taken into account.
Question 5. Which of the following factors can negatively affect the atmosphere of communication at the first meeting?
1. glasses with tinted lenses;
2. disposing look;
3. a friendly smile;
4. strict business suit;
5.readiness weight