Business communication and etiquette Examination RIU Tantal

Lesson number 1.
Question No. 1. What rule does Dale Carnegie elevate to the most important law of human behavior?
1) talk about what interests your interlocutor;
2) instill in the interlocutor the awareness of his importance and do it sincerely;
3) Encourage others to talk about themselves;
4) be genuinely interested in other people;
5) smile.
Question number 2. What can be considered a characteristic difference between Americans?
1) Show a sincere interest in the problems of a business partner;
2) they do not know how to listen carefully;
3) Ability to smile;
4) speak only about themselves;
5) there are many losers among them.
Question number 3. Ethics of business communication is based on knowledge:
1) sociology;
2) psychology;
3) management;
4) logic;
5) all the listed disciplines.
Question No. 4. What is the main task of business communication?
1) productive cooperation;
2) strict regulation of the hierarchical juxtaposition of the manager and the controlled;
3) establishing interpersonal contacts;
4) the search for the "right" people to solve production issues;
5) the search for the "right" people to solve personal and production issues.

Question No. 5. What is communication?
1) a conversation between two or more people;
2) dispute;
3) the interaction of the subject and the object;
4) interaction of people for the purpose of information exchange;
5) joint recreation.

Lesson number 2.
Question # 1. Why is it difficult to communicate with introverts?
1) strive to be imbued with the problems of another;
2) it is difficult to switch them from their own, internal train of thought to dialogue;
3) they are quick-tempered and sometimes aggressive;
4) outwardly overly emotional;
5) they are carefree, optimistic.

Question # 2. Find a point that does not correspond to the definition of dominance. A person with dominant qualities behaves in relation to the interlocutor:
1) from the standpoint of superiority;
2) allows you to convince yourself, although internally does not agree;
3) there are no doubts such as "is it appropriate";
4) does not accept objections; often interrupts;
5) seeks to influence the interlocutor.
Question number 3. People who have such a communicative quality as extraversion:
1) are sociable, talkative, carefree;
2) are restrained in communication, shy in life;
3) are sociable, but have good control over their emotions;
4) it is difficult to switch from an internal train of thought to dialogue;
5) are responsible in making decisions.
Question № 4. Which of the listed items do not correspond to the characteristics of psychological rigidity?
1) life optimism;
2) difficulties in making independent decisions;
3) the haste of speech and the manner of rushing the interlocutor with the answer;
4) tend to clarify decisions already made;
5) striving for vigorous activity.
Question number 5. What person considers himself to be much smarter than others?
1) a person is unrestrained, constantly dissatisfied with everything;
2) a cheerful person who does not experience difficulties in communication;
3) an uncommunicative person;
4) a person with low self-esteem;
5) a person with high self-esteem.

Lesson number 3.
Question № 1. Whose perception of the image of another person is more objective?
1) a person with positive self-esteem, adapted to the external environment;
2) an emotional woman;
3) a person of an authoritarian type;
4) conformable (inclined to adaptability) personality;
5) a person with low self-esteem.
Question No. 2. According to the Australian specialist A. Pisa, the largest amount of information from another person is transmitted to us through:
1) speech;
2) facial expressions, gestures, posture;
3) tone of voice and its intonations;
4) tactile-muscle forms;
5) verbal and non-verbal means of communication.


Question No. 3. Which of the following factors can negatively affect the atmosphere of communication at the first meeting?
1) glasses with tinted lenses;
2) disposing eyes;
3) friendliness;
4) a benevolent smile;
5) formal business suit.
Question number 4. Continue the phrase: "External manifestation of hardness - ...":
1) the habit of wrinkling the nose, tucked in chin;
2) high-raised ple