Business communication MPEI

Replenishment date: 31.01.2011
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Description
Task 1.
Study chapter 1.
Choose the correct answer to the question and mark it in the answer card.
Question 1. Business communication is based on knowledge:
1. sociology;
2. psychology;
3. management;
4. logic;
5. all of the above disciplines.
Question 2. Verbal means of communication include:
1. oral speech;
2.written speech
3. oral and written speech;
4. intonation of the voice.
Question 3. Which of the following means of communication are non-verbal?
1. gestures;
2. poses;
3. facial expressions;
4. all of the above;
5. facial expression.
Question 4. Whose perception of the image of another person is more objective?
1.a person with positive self-esteem, adapted to the external environment;
2. an emotional woman;
3. a person of an authoritarian type;
4. conformal (inclined to adaptability) personality;
5. a person with low self-esteem.

Task 2.
Study chapter 2, clause 2.1.
Choose the correct answer to the question and mark it in the answer card.
Question 1: According to the Australian specialist A. Pisa, the largest amount of information from another person is transmitted to us through:
1.words;
2. facial expressions, gestures, postures;
3. tone of voice and its intonation;
4. all of the above listed equally.
Question 2. For the effective conduct of business meetings, conversations, negotiations:
1. you need to control your movements and facial expressions;
2. try to interpret the partner's reactions;
3. understand the language of non-verbal communication components;
4. use all of the above items.

Question 3. Equality of participants, free exchange of opinions and views implies a conversation:
1. at the "T" - shaped table;
2. round table;
3. at the coffee table;
4. this psychological aspect is not taken into account.
Question 4: Which of the following factors can negatively affect the atmosphere of communication at the first meeting?
1. glasses with tinted lenses;
2.prepossessing look
3.kind smile
4.strict business suit




Task 3.
Study chapter 2, p. 2.2.
Choose the correct answer to the question and mark it in the answer card.
Question 1. What type of gestures have the greatest national and cultural specificity and differ significantly from country to country?
1. illustrator gestures;
2. gestures-regulators;
3. gesture adapters;
4. gestures-symbols.
Question 2. When are illustrator gestures used?
1. to explain what was said in words;
2. to enhance certain points of the message;
3. to emphasize the key points of the conversation;
4. in all of the above cases.
Question 3. Which of the following gestures does not apply to control gestures?
1. greeting handshake;
2. frequent head nods - to speed up the conversation;
3. Slow head nods - show interest in the conversation;
4. Raised up index finger - the desire to interrupt the conversation at this place or to object;
5. American symbol "OK", meaning "everything is fine."
Question 4. In the listed options, find the one that does not involve the use of gesture adapters?
1. in situations of stress;
2. in difficult situations;
3. to clarify what has been said;
4. serve as a sign of experiences;
5. all of the above cases.

Task 4.
Study chapter 2, items 2.3., 2.4., 2.5.
Choose the correct answer to the question and mark it in the answer card.
Question 1. Find the correct option for completing the statement - the distance at which the interlocutors talk, ...
1. is very symbolic and depends on many factors;
2. does not matter;
3. depends only on national characteristics;
4. depends only on the relationship of the interlocutors.

Question 2. What kind of smile is most appropriate in business communication?
1. ingratiating;
2. adequate to the situation;
3. friendly;
4. ironic;
5. mocking.

Question 3. If a person often looks away from his interlocutor during a conversation, this may mean:
1. he collects his thoughts;
2. he is nervous;
3. the conversation is of little interest to him;
4. request not to interrupt, not everything is said;
5.depending on the situation, any of the following is possible.
Additional Information
Task 1.
Study chapter 1.
Choose the correct answer to the question and mark it in the answer card.
Question 1. Business communication is based on knowledge:
1. sociology;
2. psychology;
3. management;
4. logic;
5. all of the above disciplines.
Question 2. Verbal means of communication include:
1. oral speech;
2.written speech
3. oral and written speech;
4. intonation of the voice.
Question 3. Which of the following means of communication are non-verbal?
1. gestures;
2. poses;
3. facial expressions;
4. all of the above;
5. facial expression.
Question 4. Whose perception of the image of another person is more objective?
1.a person with positive self-esteem, adapted to the external environment;
2. an emotional woman;
3. a person of an authoritarian type;
4. conformal (inclined to adaptability) personality;
5. a person with low self-esteem.

Task 2.
Study chapter 2, clause 2.1.
Choose the correct answer to the question and mark it in the answer card.
Question 1: According to the Australian specialist A. Pisa, the largest amount of information from another person is transmitted to us through:
1.words;
2. facial expressions, gestures, postures;
3. tone of voice and its intonation;
4. all of the above listed equally.
Question 2. For the effective conduct of business meetings, conversations, negotiations:
1. you need to control your movements and facial expressions;
2. try to interpret the partner's reactions;
3. understand the language of non-verbal communication components;
4. use all of the above items.

Question 3. Equality of participants, free exchange of opinions and views implies a conversation:
1. at the "T" - shaped table;
2. round table;
3. at the coffee table;
4. this psychological aspect is not taken into account.
Question 4: Which of the following factors can negatively affect the atmosphere of communication at the first meeting?
1. glasses with tinted lenses;
2.prepossessing look
3.kind smile
4.strict business suit




Task 3.
Study chapter 2, p. 2.2.
Choose the correct answer to the question and mark it in the answer card.
Question 1. What type of gestures have the greatest national and cultural specificity and differ significantly from country to country?
1. illustrator gestures;
2. gestures-regulators;
3. gesture adapters;
4. gestures-symbols.
Question 2. When are illustrator gestures used?
1. to explain what was said in words;
2. to enhance certain points of the message;
3. to emphasize the key points of the conversation;
4. in all of the above cases.
Question 3. Which of the following gestures does not apply to control gestures?
1. greeting handshake;
2. frequent head nods - to speed up the conversation;
3. Slow head nods - show interest in the conversation;
4. Raised up index finger - the desire to interrupt the conversation at this place or to object;
5. American symbol "OK", meaning "everything is fine."
Question 4. In the listed options, find the one that does not involve the use of gesture adapters?
1. in situations of stress;
2. in difficult situations;
3. to clarify what has been said;
4. serve as a sign of experiences;
5. all of the above cases.

Task 4.
Study chapter 2, items 2.3., 2.4., 2.5.
Choose the correct answer to the question and mark it in the answer card.
Question 1. Find the correct option for completing the statement - the distance at which the interlocutors talk, ...
1. is very symbolic and depends on many factors;
2. does not matter;
3. depends only on national characteristics;
4. depends only on the relationship of the interlocutors.

Question 2. What kind of smile is most appropriate in business communication?
1. ingratiating;
2. adequate to the situation;
3. friendly;
4. ironic;
5. mocking.

Question 3. If a person often looks away from his interlocutor during a conversation, this may mean:
1. he collects his thoughts;
2. he is nervous;
3. the conversation is of little interest to him;
4. request not to interrupt, not everything is said;
5.depending on the situation, any of the following is possible.
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