Sales Psychology Answers Synergy
Replenishment date: 27.06.2023
Content: Sales Psychology.docx (52.62 KB)
️Automatic issue of goods ✔️
️Automatic issue of goods ✔️
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Description
“…” is a metaprogram that allows you to find out how much time the client needs to make a decision
Decision-Making Methods is a meta-program that allows...
This type of client, like ..., loves communication and tries to avoid conflicts; such a buyer is not too proactive, patient and inclined to communicate with the seller
Establish a correspondence between the types of buyers and their description:
This type of customer is like a tank...
Establish a correspondence between the types of questions and their definition:
Assenting at the time of the interlocutor’s speech is a technique of active listening, which is called ...
Effect ... is the effect of perception, when behavior determined by role functions is taken as a personality trait of a person
The persuasion technique, which involves mentioning examples where the buyer's past experience has been successful, is the technique...
Establish a correspondence between the types of clients according to the DISC typology and their description:
The phrase “So, as a result, you will receive the latest model phone, a protective case as a gift and a month of free Internet; let your passport to formalize the contract" refers to the technique ...
A customer objection based on truthful, verified, and verified information is... an objection
Objections that the client voices out loud and is ready to discuss them are ... objections
The rules for writing a business letter include ...
The optimal length of a business letter is...
A well-written business letter...
According to the concept of Richard Norman, “…” is the moment of the client’s meeting with the company, at which the client develops his own “true” idea of the company
The process of obtaining experience from the consumption of goods by the buyer, according to the concept of Procter & Gamble, is “…”
When placing clothes for sale on the trading floor, it must be taken into account that ...
To track consumer behavior at each stage of the Consumer Decision Journey model, marketers use a tool such as ...
You work as a sales assistant in a household appliance store. A buyer approached you to purchase an expensive washing machine. In general, the quality of the product is very high. However, you know that this car has a minus that other buyers have voiced to you. The end of wash signal cannot be turned off. Will you tell the buyer about this defect in the product?
You are a car sales manager in a large salon. Today a client came to your salon who is looking at expensive car models. Your main goal is to make a sale. What is the best way to build a conversation with a buyer?
At the beginning of the week, you sold a kitchen set. The client was very pleased with the purchase. What should you do next for this client?
Influence is...
Arrange in chronological order the subprocesses (stages) of perception:
The psychological technique, which consists in placing doubts in the interlocutor about one’s correctness and validity of judgments and thereby obtaining a psychological advantage, is ...
The psychological technique, which consists in the fact that a person agrees with the interlocutor in everything, is ...
The strength or weakness of pronunciation associated with an increase or decrease in exhalation is ... speech
The sound coloring that gives speech one or another emotionally expressive tone is ... speech
The effectiveness of communication between the seller and the client can be negatively affected by such factors of working with speech as ...
The means of transmission of oral information, with the help of which a message is conveyed to other people, is ...
The contact space is...
The premises in which the sale or customer service is carried out must be ...
The general name of a group of departments or processes in organizations responsible for working directly with clients, customers is ...
Set the correct sequence of buyer action steps according to the Consumer Decision Journey model:
The emergence of a need is ... a stage of the Consumer Decision Journey model (“The path of decision-making
Decision-Making Methods is a meta-program that allows...
This type of client, like ..., loves communication and tries to avoid conflicts; such a buyer is not too proactive, patient and inclined to communicate with the seller
Establish a correspondence between the types of buyers and their description:
This type of customer is like a tank...
Establish a correspondence between the types of questions and their definition:
Assenting at the time of the interlocutor’s speech is a technique of active listening, which is called ...
Effect ... is the effect of perception, when behavior determined by role functions is taken as a personality trait of a person
The persuasion technique, which involves mentioning examples where the buyer's past experience has been successful, is the technique...
Establish a correspondence between the types of clients according to the DISC typology and their description:
The phrase “So, as a result, you will receive the latest model phone, a protective case as a gift and a month of free Internet; let your passport to formalize the contract" refers to the technique ...
A customer objection based on truthful, verified, and verified information is... an objection
Objections that the client voices out loud and is ready to discuss them are ... objections
The rules for writing a business letter include ...
The optimal length of a business letter is...
A well-written business letter...
According to the concept of Richard Norman, “…” is the moment of the client’s meeting with the company, at which the client develops his own “true” idea of the company
The process of obtaining experience from the consumption of goods by the buyer, according to the concept of Procter & Gamble, is “…”
When placing clothes for sale on the trading floor, it must be taken into account that ...
To track consumer behavior at each stage of the Consumer Decision Journey model, marketers use a tool such as ...
You work as a sales assistant in a household appliance store. A buyer approached you to purchase an expensive washing machine. In general, the quality of the product is very high. However, you know that this car has a minus that other buyers have voiced to you. The end of wash signal cannot be turned off. Will you tell the buyer about this defect in the product?
You are a car sales manager in a large salon. Today a client came to your salon who is looking at expensive car models. Your main goal is to make a sale. What is the best way to build a conversation with a buyer?
At the beginning of the week, you sold a kitchen set. The client was very pleased with the purchase. What should you do next for this client?
Influence is...
Arrange in chronological order the subprocesses (stages) of perception:
The psychological technique, which consists in placing doubts in the interlocutor about one’s correctness and validity of judgments and thereby obtaining a psychological advantage, is ...
The psychological technique, which consists in the fact that a person agrees with the interlocutor in everything, is ...
The strength or weakness of pronunciation associated with an increase or decrease in exhalation is ... speech
The sound coloring that gives speech one or another emotionally expressive tone is ... speech
The effectiveness of communication between the seller and the client can be negatively affected by such factors of working with speech as ...
The means of transmission of oral information, with the help of which a message is conveyed to other people, is ...
The contact space is...
The premises in which the sale or customer service is carried out must be ...
The general name of a group of departments or processes in organizations responsible for working directly with clients, customers is ...
Set the correct sequence of buyer action steps according to the Consumer Decision Journey model:
The emergence of a need is ... a stage of the Consumer Decision Journey model (“The path of decision-making
Additional Information
The phrase “If there are no more questions, then we proceed to the design of the goods” refers to the technique ...You are a retailer of large household appliances. The buyer, choosing a washing machine, says: "I'm not sure that it will last a long time." How will you deal with this objection?
Attraction is...
You can create a customer attraction using certain techniques, for example ...
Setting to sell, a positive state and desire to achieve the goal, the mood to communicate with the buyer - this is ... preparation for the sale
When communicating with the buyer of the “complaint” type, the seller must ...
Intangible motivation includes such methods of motivation as ...
Motivation to action, a psycho-physiological process that controls human behavior, sets its direction, organization, activity and stability, is ...
Self regulation is...
This type of customer is like a tank...
Establish a correspondence between the phrases of the buyer and his representative system:
Questions that are asked to the buyer in order to give him a choice of two or more options are ... questions
Assenting at the time of the interlocutor’s speech is a technique of active listening, which is called ...
The needs analysis technique, which is a sequence of questions asked to the client, structured according to the principle “from general to specific”, is ... questions in sales
The question "What is the main thing for you when choosing a product?" is …
The DISC typology considers…
Clients whose behavior model corresponds to type D (Dominant) according to the DISC typology, ...
Clients whose behavior model corresponds to type C (Conforming) according to the DISC typology, ...
An example of a question with a positive conclusion: ...
Set the seller's procedure for dealing with objections:
Objections that the client voices out loud and is ready to discuss them are ... objections
Establish a correspondence between the constituent elements of speech and their description:
Raising and lowering the voice in a phrase is ... speech
The rules for writing a business letter include ...
The subject line should contain no more than...
According to the concept of Richard Norman, “…” is the moment of the client’s meeting with the company, at which the client develops his own “true” idea of the company
The buyer makes a purchase decision at an unconscious level within ...
When placing clothes for sale on the trading floor, it must be taken into account that ...
To track consumer behavior at each stage of the Consumer Decision Journey model, marketers use a tool such as ...
You are a sales manager for premium banking products. During a telephone conversation with a client, you found out that the client has 2 free time slots: at 9:00 and at 17:00. What time would you like to meet?
Your company is one of the leaders in the sale of new products in the household appliances market. Quite recently, a new model of a “smart home” has appeared on the world market, which has not yet entered the Russian market. Can this information be used to increase customer loyalty? If yes, how can this be done?
You are an employee of a large bank. Today you discovered that your colleague has made a mistake that could affect the entire department of the bank. What should you do in this situation?
You have acquired a retail space for a clothing store for middle-income buyers. At the moment, you are faced with the task of choosing commercial equipment and lighting. What will you be guided by when choosing retail equipment and lighting?
Attraction is...
Social perception effects are effects that...
Studying information about a product, service or customer is ... preparation
Motivation to action, a psycho-physiological process that controls human behavior, sets its direction, organization, activity and stability, is ...
Establish a correspondence between the names of self-regulation effects and their definitions:
Internal locus of control helps...
Self-motivation techniques include...
… is a type of metaprogram that serves as an indicator of action