MEBIK Balanced Scorecard
Replenishment date: 08.04.2020
Content: Balanced metrics system.doc (536.5 KB)
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Description
Test
What is the purpose of the customer management process to communicate their offerings to new entrants in the consumer market segment?
A. developing relationships with consumers B. attracting customers
B. customers' choice
D. keeping the client base
What is the basis for the analysis of indicators obtained during the implementation of the strategy? mission
A. vision
B. value
B. strategic map
The purpose of which component of organizational capital is to align the goals and intentions of each employee, team, department with the strategic goals of the organization?
A. Compliance
B. culture
C. teamwork D. leadership
What processes are used to create “revolutionary” company products? A. functional
B. operating rooms
B. innovative
G. optional
What is the name of the indicator that can be measured as the percentage of employees who have access to the necessary information online?
A. strategic awareness coefficient B. strategic competence coefficient
B. coefficient of information business process
D. coefficient of functional awareness
What term denotes an increase in the efficiency of activities as a result of connection, integration, merging of individual parts into a single system due to so
called a systemic effect? A. synergy
B. emergence
B. symbiosis
G. symmetry
What is the way to move the strategy to the operational level? values
A. mission
B. strategic map B. vision
What process has become the most important in the information society according to Norton and Kaplan?
A. operating
B. functional
B. service
G. innovative
What is the difference between SPP and traditional quality management?
A. SPP focuses on providing existing goods and services to existing customers
B. SPP focuses on improving existing processes, while traditional quality management focuses on creating new effective processes for customer satisfaction
B. traditional quality management focuses on improving existing processes, SPM - on creating new effective processes for customer satisfaction
D. traditional quality management considers innovation as an integral part of internal business processes
Highlight goals for effective communication with suppliers
A. maximize the number of possible suppliers B. low total cost of ownership
B. communicate the company's strategy to suppliers
What component of the SPP does the expansion of the income structure in the Bank's income growth strategy refer to?
A. financial component
B. component of personnel training and development C. component of internal business processes D. client component
What is the customer management process that determines which customer groups are most beneficial to the enterprise?
A. maintaining the customer base B. attracting customers
B. customers' choice
D. developing customer relationships
What initiative is needed in the first place for each employee to participate in the implementation of the strategy and understand it?
A. Personal Balanced Scorecards B. Overall Strategy Awareness
B. material motivation system
D. intangible motivation system
With what component of the SPP does the analysis of the cause-and-effect relationships of the strategic map begin?
A. component of internal business processes B. financial component
B. client side
D. component of personnel training and development
Which document defines the specific set of information systems required to execute the strategy and the integration scheme?
A. information regulations B. corporate culture
B. IT strategy
D. information management strategy
What document can a business use to talk to IT? A. information regulations
B. information management strategy B. corporate culture
D. IT strategy
What was the root cause of the balanced scorecard? A. the need for methods for assessing the effectiveness of the organization, taking into account financial and non-financial indicators
What is the purpose of the customer management process to communicate their offerings to new entrants in the consumer market segment?
A. developing relationships with consumers B. attracting customers
B. customers' choice
D. keeping the client base
What is the basis for the analysis of indicators obtained during the implementation of the strategy? mission
A. vision
B. value
B. strategic map
The purpose of which component of organizational capital is to align the goals and intentions of each employee, team, department with the strategic goals of the organization?
A. Compliance
B. culture
C. teamwork D. leadership
What processes are used to create “revolutionary” company products? A. functional
B. operating rooms
B. innovative
G. optional
What is the name of the indicator that can be measured as the percentage of employees who have access to the necessary information online?
A. strategic awareness coefficient B. strategic competence coefficient
B. coefficient of information business process
D. coefficient of functional awareness
What term denotes an increase in the efficiency of activities as a result of connection, integration, merging of individual parts into a single system due to so
called a systemic effect? A. synergy
B. emergence
B. symbiosis
G. symmetry
What is the way to move the strategy to the operational level? values
A. mission
B. strategic map B. vision
What process has become the most important in the information society according to Norton and Kaplan?
A. operating
B. functional
B. service
G. innovative
What is the difference between SPP and traditional quality management?
A. SPP focuses on providing existing goods and services to existing customers
B. SPP focuses on improving existing processes, while traditional quality management focuses on creating new effective processes for customer satisfaction
B. traditional quality management focuses on improving existing processes, SPM - on creating new effective processes for customer satisfaction
D. traditional quality management considers innovation as an integral part of internal business processes
Highlight goals for effective communication with suppliers
A. maximize the number of possible suppliers B. low total cost of ownership
B. communicate the company's strategy to suppliers
What component of the SPP does the expansion of the income structure in the Bank's income growth strategy refer to?
A. financial component
B. component of personnel training and development C. component of internal business processes D. client component
What is the customer management process that determines which customer groups are most beneficial to the enterprise?
A. maintaining the customer base B. attracting customers
B. customers' choice
D. developing customer relationships
What initiative is needed in the first place for each employee to participate in the implementation of the strategy and understand it?
A. Personal Balanced Scorecards B. Overall Strategy Awareness
B. material motivation system
D. intangible motivation system
With what component of the SPP does the analysis of the cause-and-effect relationships of the strategic map begin?
A. component of internal business processes B. financial component
B. client side
D. component of personnel training and development
Which document defines the specific set of information systems required to execute the strategy and the integration scheme?
A. information regulations B. corporate culture
B. IT strategy
D. information management strategy
What document can a business use to talk to IT? A. information regulations
B. information management strategy B. corporate culture
D. IT strategy
What was the root cause of the balanced scorecard? A. the need for methods for assessing the effectiveness of the organization, taking into account financial and non-financial indicators