ABSTRACT Characteristics and features of hotel services
Replenishment date: 25.10.2008
Content: 81025022926203.rar (23 KB)
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Description
3 introduction
1. Concept of service, types of services 4
2. Hotel services, their structure 5
3. Typology of service element effectiveness 8
4. Standardization of hotel services 12
5. Perception and assessment of the quality of hotel services by the guest 14
6. Analysis of the quality of service based on the structuring of the quality function 19
Conclusion 22
References 23
1. Concept of service, types of services 4
2. Hotel services, their structure 5
3. Typology of service element effectiveness 8
4. Standardization of hotel services 12
5. Perception and assessment of the quality of hotel services by the guest 14
6. Analysis of the quality of service based on the structuring of the quality function 19
Conclusion 22
References 23