DIPLOMA Features of organizational conflicts

3 introduction
Chapter 1. Theoretical aspects of the study of organizational conflicts 7
1.1. Basic concepts and essence of conflicts in the organization 7
1.2. Causes of organizational conflicts 12
1.3. Classification of organizational conflicts 17
1.4. Conflict diagnosis and prevention 20
1.5. Conflict Management Techniques 25
1.5.1. Structural methods of conflict resolution 25
1.5.2. Interpersonal Conflict Resolution Styles 27
Chapter 2. Diagnostics of the conflict in CJSC “CEC Inflotel” 31
2.1. General characteristics of CJSC "KRC Inflotel" 31
2.2. Conflict Diagnostics 34
2.3. Conflict Resolution Recommendations 37
Conclusion 40
References 41
Appendices 43
Appendix 1. Job description of the executive director of the Cultural and entertainment complex of the motor ship "Alexander Blok" 43
Appendix 2. Job description of the senior accountant of the CEC "Alexander Blok" 48
Appendix 3. Interview with the director of the CEC “A. Blok” 56
Appendix 4. Interview with the senior accountant of the CEC “A. Blok” 58
Appendix 5. Interview with the CFO 60