Business psychological consulting
Replenishment date: 17.06.2023
Content: Business Psychological Consulting.docx (327.18 KB)
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Description
1. The type of consulting that is best suited when a client needs a ready-made, standard solution is ... consulting
2. The type of counseling, the disadvantage of which is the high labor input on the part of the consultant, is ... counseling
3. The “achievement” motive in an appeal to a business psychologist includes ... (indicate 3 answers)
*overcoming low levels of team cohesion
* Entering new markets
*Improve brand position
* resolve conflicts between departments
*improving managerial discipline
4. Strategy of the organization ... (specify 3 answers)
*is a specific set of actions and ways to achieve goals
*occupies a subordinate position in relation to the mission of the organization
*includes mandatory financial assessment of actions
*not subject to change and revision in the course of the organization's activities
*determines the values for the client and how to organize their creation
*implemented through business planning
5. Establish a correspondence between the types of counseling and their characteristics:
A. Expert advice
B. Process Consulting
C. Educational counseling
D. consultant - a qualified specialist who independently conducts diagnostics, develops solutions and recommendations for their implementation
E. the client is involved in the work and actively interacts with the consultant at all its stages; focus on long-term complex changes
F. the consultant gives the client the necessary theoretical and practical information to solve the existing problems
6. The method of active training of company employees in specific "hard" and "soft" skills in the format of short-term individual or group work is ...
7. Set the sequence of stages of process consulting:
1 diagnostics
2 establishing communication between the consultant and the management of the company
3 definition of the problem and its coordination with management
4 Finding Possible Solutions to the Problem
5 study possible limitations in solving the problem and find ways to overcome them
6 implementation of the chosen method of fixing the problem
8. Of the two simplest motives, the most common for referring to a business psychologist is the motive "..."
9. The business model includes ... (specify 3 answers)
*determining value for the customer
*a set of values, beliefs and principles that are important for a given company
*a way of organizing the value creation process
*Key actions to implement the company's plan
*financial assessment of actions: expenses, revenues and profits
10. The type of counseling, the disadvantage of which is the subjectivity of the consultant's opinion, is ... counseling
11. Comparative analysis of the performance of companies in terms of key characteristics identified at the stage of formulating project goals is ...
12. You work in a team of consultants on a consulting project for X. The project has just started, and you have been tasked with collecting information for further work on the project. Where should you start a comprehensive analysis of the state of the company "X"?
*It is necessary to review the transcripts of the preliminary negotiations on the project again and highlight the problems that the company's management describes from there. For these problems, it is necessary to formulate possible causes for subsequent verification.
*It is necessary to start the analysis with publicly available data about the company, then supplement it with an analysis of internal documents requested from the company, and, if possible, conduct observation at the workplace. If some information is not enough and the company cannot get it, it is necessary to include this in the plan for future research
*You need to go to the archive of the organization and view the data for the last few years to see the indicators in dynamics. If the archive is incomplete, you can get the missing data from conversations with employees who have been working in the organization for a long time
13. Establish a correspondence between the forms in which the principles of organization are fixed and their characteristics:
A. Mission
B. Philosophy
2. The type of counseling, the disadvantage of which is the high labor input on the part of the consultant, is ... counseling
3. The “achievement” motive in an appeal to a business psychologist includes ... (indicate 3 answers)
*overcoming low levels of team cohesion
* Entering new markets
*Improve brand position
* resolve conflicts between departments
*improving managerial discipline
4. Strategy of the organization ... (specify 3 answers)
*is a specific set of actions and ways to achieve goals
*occupies a subordinate position in relation to the mission of the organization
*includes mandatory financial assessment of actions
*not subject to change and revision in the course of the organization's activities
*determines the values for the client and how to organize their creation
*implemented through business planning
5. Establish a correspondence between the types of counseling and their characteristics:
A. Expert advice
B. Process Consulting
C. Educational counseling
D. consultant - a qualified specialist who independently conducts diagnostics, develops solutions and recommendations for their implementation
E. the client is involved in the work and actively interacts with the consultant at all its stages; focus on long-term complex changes
F. the consultant gives the client the necessary theoretical and practical information to solve the existing problems
6. The method of active training of company employees in specific "hard" and "soft" skills in the format of short-term individual or group work is ...
7. Set the sequence of stages of process consulting:
1 diagnostics
2 establishing communication between the consultant and the management of the company
3 definition of the problem and its coordination with management
4 Finding Possible Solutions to the Problem
5 study possible limitations in solving the problem and find ways to overcome them
6 implementation of the chosen method of fixing the problem
8. Of the two simplest motives, the most common for referring to a business psychologist is the motive "..."
9. The business model includes ... (specify 3 answers)
*determining value for the customer
*a set of values, beliefs and principles that are important for a given company
*a way of organizing the value creation process
*Key actions to implement the company's plan
*financial assessment of actions: expenses, revenues and profits
10. The type of counseling, the disadvantage of which is the subjectivity of the consultant's opinion, is ... counseling
11. Comparative analysis of the performance of companies in terms of key characteristics identified at the stage of formulating project goals is ...
12. You work in a team of consultants on a consulting project for X. The project has just started, and you have been tasked with collecting information for further work on the project. Where should you start a comprehensive analysis of the state of the company "X"?
*It is necessary to review the transcripts of the preliminary negotiations on the project again and highlight the problems that the company's management describes from there. For these problems, it is necessary to formulate possible causes for subsequent verification.
*It is necessary to start the analysis with publicly available data about the company, then supplement it with an analysis of internal documents requested from the company, and, if possible, conduct observation at the workplace. If some information is not enough and the company cannot get it, it is necessary to include this in the plan for future research
*You need to go to the archive of the organization and view the data for the last few years to see the indicators in dynamics. If the archive is incomplete, you can get the missing data from conversations with employees who have been working in the organization for a long time
13. Establish a correspondence between the forms in which the principles of organization are fixed and their characteristics:
A. Mission
B. Philosophy
Additional Information
21. A clash of several participants, each of whom defends his position, speaking out against the interests and opinions of the other participants in the event, is ... a conflict22. It is not true that prices for consultants' services are set on the basis of ...
*prices of competitors
*salary of any vacant staff position
*market demand
*usefulness of the consultant, benefits from his work
23. It is not true that for a client to contact a consultant, such a condition must be met as ...
*trust in the selected consultant and his competence
* the presence of a narrow, independently formulated problem-request
*belief that the problem can be solved
*trust in business psychological consulting as a way to solve a problem
24. Management practice that contributes to the transition of the organization to a new level through the resolution of conflicts by restructuring, attuning, integrating all organizational processes that have caused conflict in the current state is ...
25. According to the Six Sigma methodology, the functions of operational management, managing the funds allocated for the implementation of the project, determining the required number of project participants, organizing the process of education and training of specialists are assigned to ...
26. The time management method, which is the repetition of cycles with alternating work and rest time (usually a cycle consists of 25 minutes of work and 5 minutes of rest), is a technique ...
27. Consulting assistance based on the cooperation of the consultant and the client, a joint study of the situation in order to achieve a certain result and assuming that the client, as a whole person, is able to determine the best solution for himself, is ...
28. Benchmarking as a process of identifying, understanding and adapting existing examples of the effective functioning of an enterprise in order to improve one's own work is ...
29. Establish a correspondence between team members and their roles in Six Sigma project activities:
A. Leader
B. Sponsor
C. Manager
D. Master Black Belt
E. control of the compliance of the project with the goals and priorities of the business
F. providing the necessary resources
G. engaging project sponsors
H. selection of necessary methods and techniques for the project
30. Benchmarking is ....
*radical redesign of business processes to achieve the maximum effect of production, economic and financial and economic activities
*a method of consulting assistance based on the cooperation of the consultant and the client in the process of achieving the goal
* search, study and implementation of the best experience of other reference organizations in your company
* transfer of functions of the internal unit from the organization to the conduct of an external contractor at an agreed cost
31. The transfer of functions and powers of an internal unit from an organization to an external contractor at the contractual cost of its services refers to ...
*coaching
*benchmarking
* outsourcing
*reengineering
32. It is not true that the classic method of analyzing an organization in the process of business psychological counseling is ...
interview
*study of medical records
projective diagnosis
experiment analysis
quantitative indicators
33. Establish a sequence of project activities according to the concept of "six sigma":
1 defining the purpose of the project
2 measurement of current parameters
3 analysis of information to understand the causes of deviations from the desired values
4 design, test and implement solutions to correct problems to improve the process
5 monitoring the result and maintaining it at the achieved level
34. It is not true that the Six Sigma Project Sponsor is responsible for … (specify 2 answers)
*management of funds allocated for the implementation of the project
*providing access to necessary resources
* solving problems that arise during the implementation of the project
*Ensuring continuous improvement is recommended