Psychology of business communication (Answers to the SYNERGY test)

Replenishment date: 13.06.2024
Contents: Answers - Psychology of business communication - SYNERGY, MY, MIT.pdf (452.17 KB)
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Description
Answers to the test Psychology of business communication - SYNERGY, MY, MIT.
The result is 82-100 points.
The test was taken in 2024.

To search for test answers in a WORD file, press the combination "CTRL+F". Then enter a question to quickly find the answer.
Before purchasing, be sure to review the questions already provided in advance, as tests and instructors change!

Questions:
Based on the main purpose of a business letter, a request letter should be classified as a type...


administrative documents

organizational documents

useful documents

documents designed for effect



Communication as a process of information exchange is called...


interaction

interaction

Perception

communication



A style of speech whose purpose is informal communication, the exchange of thoughts, feelings and impressions is called...


scientific

journalistic

artistic

official business

colloquial



Intellectual influence on the consciousness of an individual through an appeal to his own critical judgment, built on the goal of obtaining consent from the partner receiving information using logical justification is...


Infection

conviction

imitation

suggestion

self-presentation


The ability to analyze the impression made on a communication partner is...

creating your own image

empathy

rational analysis

reflection



Negotiations with the aim of strictly complying with all necessary rules, laws, government and public requirements are ... negotiations


fair

compromise

secular

research


Business communication is...


interpersonal (confidential-informal) communication between friends, when you can touch on any topic and do not necessarily resort to words

communication aimed at obtaining benefits using various techniques (flattery, intimidation, throwing dust in the eyes, deception, demonstration of kindness) depending on the personality of the interlocutor; pointless

communication in which the personality, character, age, and mood of the interlocutor are taken into account, but the interests of the matter are more significant than possible personal differences


The emotional-volitional, purposeful, unreasoned influence of one partner on the other, in which the process of transmitting information is carried out, based on its uncritical perception, is ...


infection

suggestion

persuasion imitation self-presentation


A public form of communication, expressed in enhancing the quality of discussion of a complex controversial issue or problem, is...


conversation

dialog

dispute

discussion

controversy


The top-down form of business communication involves communicating with...


colleagues

leader

friends

subordinates



A style of speech characterized by conceptual precision and neutral vocabulary, requiring preliminary consideration of the statement and a very strict selection of linguistic means, is called ...


scientific

official business


Negotiations to explore a partner's hidden goals are... negotiations


opportunistic

life-saving

manipulative

selfish



Repetition of the statement of the request, justification of the reasons for its dissatisfaction and a statement of refusal or rejection of the proposal (and if the proposal is accepted, a description of the actions to satisfy the request) constitute the content ...


cover letter

service letter - request

letters of request

response letters



Business communication using technical devices is called...


Technical

Indirect

Indirect

written

The unconscious, involuntary susceptibility of a person to certain mental states, arising through the transmission of a certain emotional state or psychological state, is ...


Infection

suggestion

conviction

imitation

self-presentation


Negotiations with the goal of obtaining the least losses if you lose are... negotiations


opportunistic

life-saving

manipulative

selfish



The conditions for the successful completion of the understanding process include...


clear knowledge of the grammatical rules of the language

reading ability

free listening
Additional Information
A communication control technique that involves using words that have the meaning of a condition in order to eliminate pauses between sentences - “...”



reorganization

transition

truism

nominalization



A form of communication characterized by the fact that the main efforts of the disputing parties are aimed at asserting their point of view on the issue under discussion is...


conversation

dispute

discussion

dialog

controversy


Extroverts in the process of business communication...


try to isolate themselves from the abundance of information, focus only on their own attitudes

active, active, easy to communicate

take risks easily, are impulsive and unrestrained in communication

think about making a decision for a long time, are heavily dependent on the opinions of colleagues


A statement of the reason and expected result of the request, an expression of readiness for further cooperation constitutes the content...


cover letter

service letter - request

letters of request

response letters


Negotiations that involve keeping protocol, following strict procedures and special rituals are called...


official

unofficial

external


A communication zone designed to communicate with a large audience of listeners is called...


social (up to 2,5 m)

super intimate (0–15 cm)

public (more than 2,5 m)

intimate (up to 45–50 cm)



The communication zone intended for communication with unfamiliar, distant people (especially if there is no interest in them) is called ...


intimate (up to 45–50 cm)

super intimate (0–15 cm)

social (up to 2,5 m)

public (more than 2,5 m)



A special form of social interaction, a style of behavior, a process in which mutually acceptable positions of the parties are developed is...


Cooperation

dialog

conversation

competition




The “horizontal” form of business communication involves communication with...


subordinates

leader

Colleagues

friends


Negotiations with the aim of maximizing one's own interests are... negotiations


Manipulative

life-saving

Selfish

Adaptive


Errors in the texts of business letters associated with the incorrect use of words refer to...


syntactic

structural

lexical


Errors in the texts of business letters associated with non-compliance with word order refer to...


syntactic

structural

lexical


Declaring your goals and presenting evidence of your competence and qualifications in order to be appreciated and thereby, for example, gain advantages in elections, when appointed to a position, is ...


imitation

self-presentation

infection

suggestion

conviction
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