DIPLOMA Analysis of the personality of a restaurant manager

3 introduction
1. Theoretical chapter. The basics of the influence of the manager's personal qualities on the efficiency of the enterprise 6
1.1. The personality of the manager and its main characteristics 6
1.2. The influence of the manager's personality on the efficiency and quality of management activities 12
1.3. Ways to improve the efficiency of management activities by improving the personal qualities of managers 18
2. Practical chapter. Investigation of the influence of the personality of managers on the activities of the restaurant LLC "Crystal Palace" 29
2.1. Characteristics of the restaurant "Crystal Palace" LLC 29
2.2. Personal qualities of managers and assessment of their impact on the operation of the enterprise as a whole 33
2.3. Development of measures to improve the personnel attestation process in the restaurant "Crystal Palace" 56
Conclusion 62
Glossary 64
List of sources used 67
Appendices 69