Business communication test

Replenishment date: 07.04.2015
Content: delovye_kommunikacii.doc (127 KB)
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Seminar on the subject of Business Communication

Lesson number 1.
Question number 1.
What property of information reflects the real state of an object, process, phenomenon?
1) value;
2) accuracy;
3) reliability.

Question number 2.
Business communication should be based on:
1) partnerships;
2) selfish interest;
3) personal connections.

Question number 3.
Business communication is:
1) the process of interaction of people to solve personal problems;
2) the process of interaction of people to solve the problems facing the organization;
3) the process of interaction between people to solve personal and corporate problems.

Question number 4.
What kind of relationship is expressed in communication?
1) subject-object;
2) subject-object;
3) subject-subject.

Question number 5.
Which scientist believed that communication is "a mechanism through which the existence and development of human relations becomes possible"?
1) K. Cherry;
2) Ch. Cooley;
3) M. Kagan.

Question number 6.
The integrative function of business communication is:
1) the association of business partners;
2) transfer of information necessary for making a decision;
3) development of communication skills.

Question number 7.
What approach considers communication as a joint activity of communication participants, during which a common view of things and actions with them is developed?
1) activity;
2) mechanistic;
3) historical.

Question number 8.
In what aspect is communication viewed as a process of mutual understanding and exchange of meanings between people?
1) in the semantic;
2) epistemological;
3) methodological.

Question number 9.
Communication is:
1) exchange of information;
2) a means of communication;
3) communication channel.

Question number 10.
A look at the relationship between the concepts of "communication" and "communication" in science:
1) the term "communication" is broader than the term "communication";
2) the term "communication" is broader than the term "communication";
3) both points of view coexist in science.

Question number 11.
What is communication from a mechanistic perspective?
1) joint activity of communication participants (communicants), during which a common (up to a certain limit) view of things and actions with them is developed;
2) a unidirectional process of encoding and transmitting information from the source and receiving information by the recipient of the message;
3) the primary social process, in which the participants of communication jointly create, reproduce and transform society.

Question number 12.
The socialization function contributes to:
1) satisfaction of social needs;
2) development of business communication culture skills;
3) self-affirmation.


Lesson number 2.
Question number 1.
Name the author of the first communication model:
1) K. Shannon;
2) M. McLuhan;
3) T. Newcomb.

Question number 2.
What is the name of the interpersonal communication that occurs between partners, one of whom has an official status and the other does not?
1) intimate communication;
2) professional communication;
3) business communication.

Question number 3.
What type is Lazarsfeld's communication model?
1) to linear;
2) to nonlinear;
3) to volumetric.

Question number 4.
The communicative process can be considered effective, in which:
1) the recipient of the information understood and shared the original idea or message, which was confirmed by his reaction, i.e. availability of feedback;
2) the recipient understood and shared the original information;
3) the sender and the recipient of the information understood and separated the original information or message, which was confirmed by the recipient's reaction, the presence of feedback.

Question number 5.
How many basic structural components does the communication process include?
1) five;
2) seven;
3) nine.

Question number 6.
At what stage of the communication process does the message decoding take place?
1) on the first;
2) on the second;
3) on the third.

Question number 7.
The communicative process is:
1) a separate speech action, a fragment of communication;
2) the set of circumstances, the environment in which the communication takes place;
3) exchange of information between two or more people.
Additional Information
Question number 7.
The Arab understanding of etiquette prohibits the interlocutor:
1) resort to straightforward answers, be categorical;
2) avoid fussiness and haste;
3) express refusal in the most relaxed, veiled form.
The Arab understanding of etiquette prohibits the interlocutor from resorting to straightforward answers, to be categorical, the Arabs during the conversation also avoid fussiness, haste, the Arab interlocutors always strive to "save face" and their own, and the interlocutor Question No. 8.
What is the hallmark of the Germans?
1) collectivism;
2) punctuality; ??
3) extravagance.
Question number 9.
In what country do they throw their heads back and cover their eyes when saying "No"?
1) in Arab countries;
2) in China;
3) in Turkey.

Question number 10.
In which country is the gesture of grasping an earlobe a sign of sincerity, a confidential conversation?
1) in India;
2) in China;
3) in Japan.
Question number 11.
What goals of the negotiations will be the priority for the representatives of the US business community?
1) the current deal, short-term profit and rapid growth;
2) the personal prestige of the head of the organization and the establishment of long-term relationships with a partner;
3) harmonious relationship with a business partner and "choice of direction" of cooperation, long-term benefit.
Question number 12.
How does the French negotiation style differ from the American one? Please enter a false statement.
1) the French prefer to talk about a decision that may or may not be made;
2) the French are guided by logical evidence and proceed from general principles;
3) the French are more free and independent in making final decisions.

Lesson number 9.
Question No. 1. What quality does not contribute to the formation of self-confidence?
1) competence;
2) purposefulness;
3) self-criticism.
Question number 2. What is evidenced by: inaction, unwillingness to get what you want out of fear of defeat?
1) about uncertainty;
2) opportunism;
3) fussiness.
Question number 3. On the basis of what can you make the right impression about a person?
1) on the basis of someone else's opinion;
2) based on external impression;
3) based on internal and external factors.
Question No. 4. What factor is not related to the formation of a positive "self-concept"?
1) confidence in the sympathy of others;
2) lack of confidence in their abilities;
3) self-esteem.
Question No. 5. People with positive self-esteem:
1) judge people more correctly;
2) tend to project their flaws onto others;
3) perceive from others an insecure or negative attitude towards themselves.
Question No. 6. What are the external factors of personal image?
1) look;
2) sociability;
3) the ability to understand another person.
Question No. 7. What influences the perception of others around another person more?
1) how he is dressed;
2) how he speaks;
3) how he eats.
Question No. 8. A person with what self-esteem perceives from others an uncertain or negative attitude towards himself?
1) with positive self-esteem;
2) with low self-esteem;
3) with high self-esteem.
Question number 9. What person considers himself to be much smarter than others?
1) a person with positive self-esteem;
2) a person with low self-esteem;
3) a person with high self-esteem.
Question No. 10. What is the basis of entrepreneurial success?
1) knowledge of business etiquette;
2) the ability to behave culturally;
3) a positive image of a business person.
Question number 11. When self-presentation are not important:
1) appearance, hairstyle, demeanor;
2) competent speech, look, facial expressions;
3) there is no correct answer.
Question No. 12. What contributes to improving self-esteem?
1) self-flagellation;
2) self-digging;
3) self-education.
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